Effective Date: April 18, 2025
Last Updated: December 30, 2025
Welcome to Reiyn Media. By accessing our website or subscribing to our services, you agree to the following Terms of Service (“Terms”). If you do not agree, please do not use our services.
1. Services Provided
Reiyn Media provides digital and subscription-based solutions, which may include:
AI automation systems
CRM setup and configuration
Call tracking and messaging workflows
Voice AI agents and call handling systems
Paid advertising support
Consulting and strategic implementation services
Available features vary by package and may change over time.
2. Activation Period (Initial Setup & Testing)
Upon receipt of payment and all required access credentials, an initial activation period of up to 2–3 business days applies.
During this period, Reiyn Media may:
Configure systems and workflows
Provision phone numbers (if applicable)
Set up and test Voice AI call flows
Perform quality assurance before launch
This activation period:
Occurs once at the beginning of service
Is part of standard onboarding
Does not constitute service downtime
Monthly billing includes this activation phase and does not pause or prorate during setup.
3. Client Responsibilities
To ensure successful service delivery, you agree to:
Provide accurate and complete information
Supply required access credentials in a timely manner
Attend scheduled onboarding or review calls when applicable
Comply with onboarding and communication timelines
Delays caused by missing or incomplete access may extend setup timelines without liability.
4. Payments & Billing
Some services may require an upfront deposit, followed by the remaining balance within 7–14 days.
Subscription services are billed monthly unless otherwise stated.
Subscriptions renew automatically until canceled.
Payments are securely processed via Stripe.
All fees are non-refundable once processed, unless otherwise stated in writing.
5. Refunds & Cancellations
Due to the nature of digital services, automation systems, and software access:
All payments are final
No refunds or prorated credits are issued once onboarding has begun or access is granted
Subscription cancellations take effect at the end of the current billing cycle
6. Voice AI & Automation Disclaimer
Voice AI and automation services rely on third-party platforms and telephony providers. You acknowledge that:
Voice AI interactions are automated and not human
Performance depends on call conditions, caller behavior, and data quality
No guarantee is made that calls will convert into leads, bookings, or revenue
You are responsible for reviewing and approving call behavior prior to live use.
7. No Guarantees or Performance Claims
Reiyn Media does not guarantee:
Lead volume or call volume
Conversion rates or booked appointments
Advertising or revenue outcomes
We provide infrastructure, automation, and systems—not guaranteed business results.
8. Intellectual Property
All proprietary systems, workflows, templates, automations, and processes developed by Reiyn Media remain our intellectual property unless explicitly transferred in writing.
Clients are granted a limited license to use these systems during an active engagement or subscription.
9. Confidentiality
We agree to keep all non-public business information shared during our engagement confidential and secure, except where disclosure is required by law.
10. Service Termination
Either party may terminate the engagement with written notice.
Services rendered up to the termination date remain billable
No refunds are issued for partial billing periods
We reserve the right to suspend or terminate service for violations of these Terms.
11. Limitation of Liability
To the fullest extent permitted by law, Reiyn Media is not liable for:
Indirect or consequential losses
System interruptions or third-party outages
Issues caused by client misuse or platform policy changes
Total liability is limited to the amount paid by the client in the preceding 30 days.
12. Governing Law
These Terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles.
13. Contact
Questions or concerns?
Email: [email protected]